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O2's Twitter team demonstrate their social media moves on angry tweeters
When people spout venom at you on
Twitter
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, what's a corporate account to do? Keep calm and carry on - but do respond. PolitelyO2 was having a nightmare of an evening, and morning, after the failure of its service over Wednesday night affected huge numbers of customers. Read more
Summary
When people spout venom at you on Twitter, what's a corporate account to do? Keep calm and carry on - but do respond. Politely.
Resources for this article
- Paywall Strategies for Online Content - executive summary Download a free executive summary of our must-read research report on paywalls and subscription business models, written by Peter Kirwan.
- Media Market, Journalism and Technology Predictions 2011 by Nic Newman New media strategist Nic Newman give his annual take on what lies in store for journalism and technnology in 2011.
- Mobile Publishing Strategies for Media Owners - Executive Summary Mobile Publishing Strategies for Media Owners will give anyone a checklist of questions that you need to be asking within your organisation.
- Journalism, Media and Technology Predictions 2012, by Nic Newman Where is media and technology headed in 2012? Nic Newman's annual assessment of the changing landscape is a must-read guide to the trends that matter.
- The Best of TheMediaBriefing.com July - December 2011 Catch up on some of the best writing on TheMediaBriefing.com in last half of 2011 with our free ebook.
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